Terms & Conditions

By accessing and using this website, you unconditionally agree to be bound by these Terms and Conditions. If you do not agree, you should not use or access this website. Kovia reserves the right to modify, update, or revise these Terms and Conditions at any time at its sole discretion. Any purchase made through this website will be governed by the Terms and Conditions in force at the time of the transaction.

This website, www.kovialiving.com, is owned and operated by Aurevia Co., with its registered office at 532, 9th B Road, Sardarpura Jodhpur, Rajasthan, India. All references to “we”, “us”, “our”, or “the Company” refer to Kovia, and “you” or “user” refers to anyone accessing or using the website.

Product Display & Representation

Kovia makes every reasonable effort to present products as accurately as possible in terms of design, color, texture, size, and finish. However, what you see on the website may vary slightly from the actual product due to:

• Screen settings and resolution
• Device type
• Ambient lighting and color calibration

Wood grains, marble veining, fabric texture, and natural material variations are inherent characteristics and not considered defects.

If you require additional images or clarifications, you may request more photographs or details by emailing us at info@kovialiving.com .

Intellectual Property & Copyright

This website, including its design, layout, content, images, graphics, and text, is protected by copyright and other intellectual property laws. Any copying, reproduction, modification, distribution, or imitation of the website or its content in any form without prior written consent from Kovia is strictly prohibited.

All social media content posted on official Kovia accounts (including but not limited to Instagram, Facebook, Pinterest, YouTube, and other platforms) is also protected and may not be copied, reproduced, or used without written permission. Any act of plagiarism, unauthorized usage, or infringement may result in legal action in accordance with applicable laws and courts having jurisdiction in India.

Third‑Party Links

This website may contain links to third‑party websites for your convenience or information. Kovia does not control, endorse, or take responsibility for the content, policies, or practices of these external websites. You access such third‑party websites at your own risk, and Kovia shall not be liable for any loss, damage, or consequences arising from your use of such external links.

User Obligations & Prohibited Content

You agree not to upload, post, publish, transmit, or share any content on or through the website that:

1. Belongs to someone else and is used by you without proper authorization.
2. Is defamatory, obscene, pornographic, paedophilic, invasive of privacy, hateful, harassing, offensive, racially or ethnically objectionable, or otherwise unlawful.
3. Harms or attempts to harm minors in any way.
4. Infringes any intellectual property rights, including copyright, trademark, patent, or trade secrets.
5. Violates any current law in force.
6. Intentionally misleads or deceives other users or threatens, intimidates, or harasses individuals.
7. Impersonates any person or entity, or misrepresents your affiliation with any person or organization.
8. Contains viruses, malware, malicious code, or any other program designed to interrupt, destroy, or limit the functionality of any computer resource.
9. Threatens the sovereignty, integrity, security, or public order of India or is otherwise unlawful or objectionable under applicable laws.

Kovia reserves the right to remove any such content and may restrict, suspend, or terminate access to users who violate these terms.

Payment, Credit/Debit Card Details & Fraud

By providing your credit/debit card or payment details, you confirm that:

• The card/account belongs to you or you are duly authorized to use it.
• The details provided are accurate, valid, and complete.



Kovia does not store or directly process sensitive payment information such as full card numbers or CVV codes; these are processed securely by our authorized payment gateway providers in accordance with industry standards for data security. We will not be liable for any credit/debit card fraud. Any misuse of your card must be reported to your bank or card issuer. The responsibility to prove misuse or fraud lies solely with you.

Trademarks & Use of Content

All trademarks, logos, brand names, and service marks displayed on the website are the property of Kovia or their respective owners. You are not permitted to use, copy, reproduce, or display any trademark or logo without prior written permission from Kovia or the respective trademark owner. All content on the website, including text, images, graphics, icons, software, and other material, is protected by applicable intellectual property laws. You may not:

• Modify, copy, reproduce, republish, upload, post, transmit, sell, or distribute any material from the website for commercial or public purposes.
• Create derivative works based on the website content without explicit written consent.

Arbitration

In the event of any dispute arising between you and Kovia relating to the use of the website, transactions, or interpretation of these Terms, the dispute shall be referred to arbitration.

• A sole arbitrator, who shall be an independent and neutral third party appointed by Kovia, will preside over the arbitration.
• The arbitration proceedings shall be conducted in accordance with applicable Indian arbitration laws.
• The language of arbitration shall be English, and the venue shall typically be Jodhpur, Rajasthan, unless otherwise agreed.

Governing Law & Jurisdiction

These Terms & Conditions, along with the Privacy Policy and any other referenced documents, are governed by and construed in accordance with the laws of India. The courts at Jodhpur, Rajasthan, shall have exclusive jurisdiction in respect of any dispute, claim, or matter arising out of or relating to this website, its use, or these Terms.

Product Variations & Natural Materials

Depending on your screen settings, resolution, and device, the color, texture, and appearance of products shown on the website may differ slightly from the actual product received.

• Wood, marble, stone, and other natural materials feature unique grains, patterns, and color variations. Such variations are part of the natural character of the material and are not considered defects.

Packaging & Reverse Pickup

For any approved returns or exchanges:

• Products must be packed in their original packaging, including all internal and external materials.
• To ensure a safe and hassle‑free reverse pickup, the packaging must be intact and in its original condition.

Kovia reserves the right to refuse returns if the packaging is missing, heavily damaged, or not in a condition suitable for safe transport.