Privacy policy

Privacy Policy

Kovia values your privacy and is committed to ensuring that your personal information is handled with the highest standards of security and transparency. By engaging with our website you trust us with your data, and we take that responsibility seriously.
In this Privacy Policy, references to “you” mean any person submitting data to us through our website or any related service. Please read this document carefully to understand how we collect, use, store, and protect your information.

What Information Do We Collect?

We collect only the information necessary to provide you with a seamless shopping and browsing experience:

Personal Details : such as your name, contact number, email address, and shipping address, collected during registration or checkout.
Payment & Transaction Data : such as credit/debit card details, payment gateway information, and billing details. Sensitive payment data is processed directly through our secure and PCI-compliant payment gateway providers.
Order & Purchase History : including order details, products purchased, payment records, and delivery information.
Optional Demographic Data : through voluntary surveys that help us improve our offerings.
Cookies & Tracking Data : to provide customized user experiences, remember your preferences, and improve site performance.
Technical Data : such as device type, IP address, browser type, and site navigation patterns.
Social Logins : if you connect with us using third-party platforms like Google or Facebook, basic public profile details may be collected.
Communications : including emails, chats, or inquiries you send to our customer support or other contact channels.

User-generated content (such as reviews, testimonials, or posts on our pages) is not considered personal information and is not covered under this policy.

How We Use Your Information

We use your information solely to:

Communicate about order status, returns, and product updates.
Send you promotional updates, offers, and recommendations (you can opt-out anytime).
Improve and personalize your browsing experience.
Analyze site traffic, trends, and performance to enhance usability.
Comply with legal obligations, regulations, or court orders.
Prevent fraudulent activities and enforce our terms of service.
We do not sell, rent, or trade your personal information to any third party.

Sharing Your Information

Your data might be shared with:

Data Protection

We implement industry-standard security measures to safeguard your information. Your data is never sold or shared with third parties except where required to fulfill your order.

Affiliates and Service Partners directly involved in fulfilling your order (e.g., logistics partners or payment gateways).
Third-party analytics tools for better understanding of customer trends (aggregated and anonymous data only).
Another business entity in the event of a merger or acquisition, ensuring the same data protection standards.

Data Retention

We store your personal information only as long as required for transactional, operational, or legal purposes.

Security Measures

We use secure servers, encrypted communication channels, and industry-leading technology to protect your data. Our payment gateways use SSL encryption and are PCI DSS compliant to ensure maximum safety.

Your Rights

You have the right to:

Access, correct, or delete your personal information.
Opt out of promotional communications.
Request clarification about how your data is used.

Policy Updates

This privacy policy may be revised periodically. Any changes will be updated on our site without prior notice. Please review this page occasionally to stay informed.

Contact Us

If you have any questions, feedback, or requests regarding privacy, please contact our customer support team at: info@kovialiving.com

With Care,

The Kovia Team